North Cape Corner Veterinary Clinic
Address |
4438 North Raynor Avenue, Union Grove, WI, 53182 |
Veterinarian Reviews Add Review
Vet Name | Tia Kastenson |
Mark |
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Pet Name | Nellie |
Owner Name | Cindi |
4.24.2023
Had an apt. on 4-20-23 with Tia Kastenson (TK), N Cape Corner Vet for my Pom who is almost 13 yrs. old and has a severe heart condition. (She is currently on 3 heart medications.) Apt. was to check an anal gland infection. The gal who showed me to the room, said she was going to take my dog to a back room for the vet to examine. I said, no I'd like the vet to come to this room. The vet came in, saw that the infection was active and said it needed to be flushed out. She then said she wanted to take the dog to a back room to do this. I said I prefer my dog not be taken away (due to her severe heart condition, I feel this is too stressful for my dog whose health is so compromised) and for the procedure to be done with me present so my dog would feel more secure and comfortable. I've seen this procedure performed several times in the past. TK told me that was not her "policy". I said I didn't care about a policy, I cared about my dog and her very compromised health condition. I told TK that in the past, I had the same situation with a different dog: that dog also had a severe heart problem, was taken away to another room, was brought back to me in great distress. It took us approx. 15 min. to get home from that apt.; when we got home, we found the dog dead in her crate. I told TK that this Pom is my dog, and I am in charge of my dog, not her. I also told her that the other vet I see, works with me and cares about the health of my dogs in situations like this. She then told me "then take all of your pets to a different vet". She also said "we'll cancel your apt. for the following Monday" for 2 of my other dogs. I don't think any customer (or animal) should be treated or customer talked to in such a rude manner. I feel the pet owner has a right to decide what's best for the pet in this kind of situation. It's stressful enough for a pet to be at a vet's office, let alone, be taken away by a stranger to have something (that could be painful) done to them. I already lost one pet in the same exact situation, and I didn't want to take the chance of losing another one! I feel it was very inconsiderate of TK to handle this situation the way she did. After all, shouldn't a vet's first concern be for the well being of the animal and not her "policies"? She never did flush the infection out. CUSTOMER BEWARE!!
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